Wellness+

Privacy Policy

Effective date: 01 January, 2015

Wellness+ ("us", "we", or "our") operates the https://weplus.al website and the Perfect Fitness mobile application (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Cookies and Usage Data

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Wellness+ uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Data Retention

We keep your Personal Data only for as long as it is necessary for the purposes set out in this Privacy Policy, and no longer than the periods described below. We do not keep personal data indefinitely "just in case".

  • Account data. Your login account — name, email address, profile details, and the device identifiers registered to receive notifications — is retained for as long as your account exists. If you delete your account, this data is erased or irreversibly anonymised as described under "Data Deletion" below..
  • Membership records held by your gym. The fitness, wellness or sports facility you are a member of (your "gym") uses the Service to manage its own membership records — your subscriptions, bookings, training programs, access control entries and progress entries. Your gym decides how long it needs those records, and we keep them on its behalf for as long as it operates on the Service. You may ask your gym to erase them at any time.
  • Payment, invoice and accounting records. Records of payments you make to a gym, and any fiscal invoices issued to you, are retained for the periods required by the applicable accounting, tax and electronic-invoicing laws of the country in which the gym operates. We cannot delete these earlier, because the gym is legally required to keep them.
  • Usage Data, cookies and technical logs. Usage Data and server or diagnostic logs are retained for up to 24 months for security, fraud prevention and troubleshooting purposes, and are then deleted. Session and preference cookies expire as described in the "Tracking & Cookies Data" section above.
  • Backups. Our backups are kept on a rolling cycle and are fully overwritten within 90 days. Data you have deleted may therefore persist in a backup for up to 90 days before it is permanently overwritten; it is not restored into the live Service and is not used for any other purpose.

When a retention period ends, the data is permanently deleted or irreversibly anonymised. Aggregated and anonymised statistics that can no longer identify you — for example the total number of visits to a gym on a given day — may be kept indefinitely.

Data Deletion

You can ask us to delete your account and the personal data associated with it at any time, free of charge. There are two ways to do this.

Delete your account from within the app

Open the Perfect Fitness mobile application, go to your profile settings and choose the delete-account option, then confirm. Deletion takes effect immediately: your name and email address are replaced with anonymous placeholders, your login is disabled, and your account is unlinked from every gym so that no gym can identify you from it any longer. This action cannot be undone — you will no longer be able to sign in, and a new account will be needed if you return.

Request deletion by email

Send an email to [email protected] with the subject "Data deletion request", from the email address registered on your account. Tell us which account and, if applicable, which gym the request concerns. We may ask for further information to confirm your identity before we act, so that we do not delete someone else's data. We will complete the deletion and confirm it to you within 30 days of receiving the request.

The same address can be used to ask us to delete only part of your data, to obtain a copy of the data we hold about you, to correct data that is inaccurate, or to object to a particular use of your data.

What is deleted and what is kept

  • Deleted or irreversibly anonymised: your name, email address, login credentials, profile picture, contact details, notification device tokens, chat history with in-app AI features, and the link between your account and any gym.
  • Retained: payment, invoice and accounting records that the gym is legally required to keep for the statutory periods described under "Data Retention" above, and data that has already been anonymised or aggregated. These records are retained solely to meet legal obligations and are not used to contact or profile you.

If you want a gym to also erase the membership record it holds about you, contact that gym directly or write to us at [email protected] and we will pass your request on to it.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Albania and choose to provide information to us, please note that we transfer the data, including Personal Data, to Albania and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Wellness+ will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Wellness+ may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Wellness+
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: