Effective date: 01 January, 2025
Wellness+ ("us", "we", or "our") operates the https://weplus.al website, the Wellness+ mobile application and the self-service terminals used by fitness centres, studios and other businesses (the "Service").
Wellness+ is the software provider. Memberships, subscriptions, services and products are sold to you by the business you purchased from (the "Business"), which is the seller and the party responsible for the service you bought.
Refunds are applied by the Business where you made the purchase — not by Wellness+. We only provide the software that records the purchase and, where applicable, forwards the payment to the Business.
If you would like a refund, please contact the Business directly — in person at their premises, or using the contact details they publish (these are also shown in the footer of their self-service terminal). Their staff will review your request against their own terms and, if it is accepted, apply the refund for you.
The conditions under which a purchase can be refunded — deadlines, partial refunds, non-refundable items and any administrative fees — are set by the Business and may differ from one Business to another. Please ask them for their refund terms before purchasing if you are unsure.
An approved refund is returned using the same method you paid with. Refunds of online card payments are returned to the card used for the purchase, and are processed through the payment facilitator that handled the original payment. The time it takes for the money to appear in your account depends on your bank or card issuer and is outside our control.
Online payments made through the Service are processed by licensed payment facilitators on behalf of the Business. The facilitator handling a payment is shown at checkout and in the footer of the self-service terminal. Facilitators only process the transaction — the decision to grant a refund remains with the Business.
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "effective date" above. Changes are effective when they are posted on this page.
For refund requests, please contact the Business you purchased from. If you have questions about this Refund Policy itself, you can contact us: