Effective date: 01 January, 2025
These Terms of Service ("Terms") govern your use of the https://weplus.al website, the Wellness+ web application, the Wellness+ mobile application, the self-service terminals and the public websites we host for our customers (together, the "Service"). The Service is operated by Wellness+ ("us", "we", or "our"), based in Tirana, Albania.
By creating an account, accessing or using the Service, you agree to these Terms. If you do not agree to them, do not use the Service.
The Service has two kinds of user, and these Terms apply to both:
A Business decides which of its staff may use the Service and with what level of access, and is responsible for what those people do with it.
You must provide accurate information when an account is created for you, and keep it up to date. You are responsible for keeping your password confidential and for all activity under your account. Tell us promptly if you believe your account has been used without your permission.
Accounts are for people, not for sharing. You must be at least 18 years old to hold an account.
You agree not to:
A Business uses the Service to hold and process information about its own Members. In respect of that information, the Business decides what is collected and why, and we act on its instructions. The Business is responsible for having a lawful basis for the data it enters, for informing its Members as the law requires, and for answering their requests about it.
Where a Business connects a third-party account of its own to the Service — for example an Instagram professional account, a payment provider, a card terminal or an electronic invoicing account — it confirms that it is entitled to do so and accepts the terms of that third party. Our handling of information received through such a connection is described in our Privacy Policy.
Subscription fees for the Service are agreed with each Business separately and are payable in advance for the agreed period. Unpaid fees may lead to suspension of access after notice.
Memberships, subscriptions, services and products that a Member buys are sold by the Business, not by us; the Business sets those prices and decides those refunds. See our Refund Policy.
Parts of the Service generate text automatically using artificial intelligence: assistants for staff, a training assistant for Members, automatic replies to enquiries received on social networks, and written summaries of a Business's own figures.
Automatically generated text can be wrong, incomplete or out of date. It is a suggestion, not advice, and it does not commit us to anything it appears to promise. Check anything that matters before you rely on it, and in particular before you repeat it to a customer or act on it financially.
The training features are not medical advice. They do not diagnose, treat or prevent any condition, and they are not a substitute for a physician, physiotherapist or an in-person trainer. Consult a qualified professional before starting or changing a training programme, and stop and seek help if you feel unwell.
The Service, its software and its design remain ours. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your subscription or membership lasts, and nothing more.
Content that you enter or upload remains yours. You grant us the right to host, copy and process it only so far as is needed to provide the Service to you.
We work to keep the Service available, but we do not promise that it will be uninterrupted or error-free. We may need to suspend it temporarily for maintenance, and we will try to give notice where the interruption is planned. The Service is provided on an "as is" and "as available" basis, without warranties of any kind beyond those the law does not allow us to exclude.
To the fullest extent the law allows, we are not liable for lost profits, lost revenue, lost or corrupted data, or any indirect or consequential loss arising out of your use of the Service. Our total liability for any claim relating to the Service is limited to the fees paid to us for the Service in the twelve months before the claim arose.
Nothing in these Terms limits liability that cannot lawfully be limited.
A Business may end its subscription in accordance with its agreement with us. A Member may stop using the Service at any time and may ask for their account to be deleted as described in our Privacy Policy.
We may suspend or end access where these Terms are seriously or repeatedly broken, where fees remain unpaid after notice, or where continuing would expose us or others to legal risk. On termination, a Business may export its data for a reasonable period before it is deleted.
We may update these Terms from time to time. We will post the new version on this page and update the effective date above, and where a change is significant we will give notice by e-mail or within the Service before it takes effect. Continuing to use the Service after a change takes effect means you accept the new Terms.
These Terms are governed by the law of the Republic of Albania, and the courts of Tirana have jurisdiction over any dispute arising from them.
If you have any questions about these Terms, you can contact us: